Introduction to Professional Communication - more than just conversation

Education facts

Code: AB1029

The course covers what a professional approach is, based on the concepts of values, empathy and roles. The importance of body language and the ability to communicate on a meta level are reviewed. Different conversations techniques such as active listening, asking questions and feedback are addressed and practiced. Also discussed and practiced are different approaches and methods for conversations such as a focus on solutions, counseling, coaching, difficult conversations and performance reviews.

Entry requirements

General entry requirements

Education offerings

Each offering has its own dates and conditions. Closed offerings are retained as history and do not mean that a new application is open.

• Introduction to Professional Communication - more than just conversation

  Dalarna University

  Start date: 30 March 2026

  End date: 7 June 2026

  Pace of study: 50 %