Innovation through service design

Education facts

Code: FEAD35

The course aims to provide students with knowledge and understanding of how service design methods can be used to develop innovative value propositions based on customers needsboth expressed and underlying. Furthermore, the course provides knowledge of methods for identifying patterns and for analysing and generating insights into needs, which then form a foundation for the innovative solutions developed and guide the design of the service. The course also offers knowledge and understanding of the challenges associated with implementation, including quality parameters and coordination between the various service providers, in both intra-organisational and inter-organisational value networks, that interact with the customer.

Entry requirements

A degree of Bachelor of at least 180 ECTS credits in a main area of study in Technology, Natural Science, Social Science, or the Humanities, including a degree project of at least 15 ECTS credits at the G2E level, or 90 ECTS credits in Business Management as part of the Master programme (SACEK), including 30 ECTS credits at the G2F level or higher, and upper secondary level English 6 or B, or equivalent

Education offerings

Each offering has its own dates and conditions. Closed offerings are retained as history and do not mean that a new application is open.

• Innovation through service design

  Karlstad University

  Karlstad

  Start date: 21 September 2026

  End date: 18 October 2026

  Pace of study: 100 %