Service Management and Information Technology: e-Business

Education facts

Code: ISGC07

The course deals with theoretical as well as practical problems regarding the links between service management and information systems, with a focus on the use of digital innovations partially dependent on IT-based information systems. The course covers the following: - Meta-perspectives on service management and information systems - Business development - Business relationship development and e-business - User perspectives The central course content throughout the course is a group project. Groups of students apply theoretical knowledge and conceptual models of relevance to e-business applications. The project includes an empirical study, focusing on user and relationship aspects, and is assessed on the basis of a written project report, an oral group presentation in a seminar with peer review, and peer review of the project report of another group. Instructions are given in the forms of lectures, seminars, and supervision. Seminars with invited guest speakers and supervision sessions on project reports are mandatory.

Entry requirements

Business Administration 60 ECTS credits or Information Systems 60 ECTS credits, or equivalent

Education offerings

Each offering has its own dates and conditions. Closed offerings are retained as history and do not mean that a new application is open.

• Service Management and Information Technology: e-Business

  Karlstad University

  Karlstad

  Start date: 31 August 2026

  End date: 8 November 2026

  Pace of study: 100 %