Service Management for engineers

Education facts

Code: IEAD04

The course describes the development of service management research. Students discuss and analyse key concepts of service management research, such as service, interaction, value creation, and commodity and service logic, and how these concepts have been used in both research and practice. Models for describing, categorising, and analysing value creation through services are treated, with a special focus on how organisations can create value for customers, but also how the customers themselves create value and how value creation happens in direct interaction between customers, businesses, organisations, and society. Students take active part in providing the course content through participation in discussions at seminars focused on content selected and prepared by the students themselves. The coursework requires students to work independently, do a great deal of reading, and participate actively and reflectively in seminars and workshops.

Entry requirements

A Bachelor degree in Industrial Management or other engineering specialisation as a main area of study, or 105 ECTS credits from semesters 1-4 and 22.5 ECTS credits from semester 5 completed in the Master of Science programme in Industrial Engineering and Management (TACIE), or equivalent

Education offerings

Each offering has its own dates and conditions. Closed offerings are retained as history and do not mean that a new application is open.

• Service Management for engineers

  Karlstad University

  Karlstad

  Start date: 9 November 2026

  End date: 17 January 2027

  Pace of study: 50 %