Advanced Service Design

The course takes its starting point in the process-oriented parts of digital service design and sheds light on how digital service design can be used to handle strategic, complex problems and challenges for organizations, businesses and society. The course introduces different types of methods in digital service design, how they have developed and how they can support group-based creative processes. By applying the methods in a practical project work, the course explores how organizations can work with understanding, managing and creating value with the help of digital service design at a strategic level.